Billing Policy

Billing Policy for UPSPARK IT SOLUTIONS LLC

This Billing Policy is hereby incorporated into the UPSPARK IT SOLUTIONS LLC ('Zeno Reach,' 'we,' 'us') Terms of Service and the Service Agreement signed by the Client ('you,' 'your'). It sets forth the billing terms and conditions that govern your use of our services (the 'Services').

In the event of any conflict between the Service Agreement and this Billing Policy, the terms of the Service Agreement shall take precedence.

1. General Billing

Upon the signing of a Service Agreement or Statement of Work (SOW), the Services will commence. All corresponding payments, as set forth in the SOW and this policy, shall be due and owing.

All fees are payable in United States Dollars (USD) or Emirati Dirhams (AED) as specified in your invoice. All payments are non-refundable once the service to which they correspond has been rendered.

2. Payment Methods

Payments for all services are to be made via credit/debit card or bank transfer.

• Credit/Debit Card: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You are required to keep a valid card on file with our secure payment processor (Stripe). By providing your card details, you certify that you are an authorized user of the card.
• Bank Transfer: Bank transfer details will be provided on each invoice.

You are required to keep your payment method details and contact information current.

3. Billing Cycle

Our billing is structured in two parts to align with our performance-based model:

• One-Time Onboarding Fee: The onboarding and strategy fee, as detailed in your Service Agreement, is due in full upon signing the agreement and before any campaign work begins.
• Monthly Performance Invoice: On the last business day of each month, we will issue an invoice for all 'Qualified Meetings' that were successfully scheduled during that month.

If a payment for any invoice fails, you will have a grace period of fifteen (15) days to update your payment method and resolve the issue. If the payment issue remains unresolved after the grace period, we reserve the right to pause all active campaigns and suspend your account.

4. Cancellation & Pausing Policy

• Cancellation: Our partnership operates on a month-to-month basis. If you wish to cancel your service, you must provide thirty (30) days' written notice to your account manager via email. Canceling your service does not absolve you of payment for any meetings that have already been scheduled or any outstanding invoices.
• Pausing Campaigns: If you need to temporarily pause your campaign, we offer a service to maintain your campaign setup and sending infrastructure for a monthly holding fee of $150 USD. This ensures we can reactivate your campaign quickly when you are ready to resume.

5. Billing Disputes

To dispute any charge related to the Services, you must contact our billing department in writing at contact@zenoreach.com within thirty (30) days of the invoice date.

You agree to provide us with a 30-day window to investigate and resolve the dispute before initiating a chargeback with your bank or credit card company. Should a chargeback be initiated before this period, we reserve the right to suspend your account immediately and pursue collection for services rendered.

In the event of a chargeback, Zeno Reach retains the right to collect on any outstanding payments, and the account may be referred to a third-party collections agency.